US SHIPPING:

For standard and expedited shipping, please enter your address during checkout to see the options for your area. We ship via FedEx.

INTERNATIONAL SHIPPING:

Due to shipping regulations, we, unfortunately, are unable to ship our products outside of the US.

LOST OR STOLEN PACKAGES:

We highly recommend selecting signature delivery to minimize the risk of lost or stolen packages. If a signature was requested, and the tracking shows the package has been delivered but you have not received it, we will help you open a case with the courier to try and locate your package. We are not responsible for lost or stolen packages if no signature is required.

RETURNS & EXCHANGE POLICY:

Dear Venus Walks Client,

You're welcome to return your new, unused, and unaltered creation within 14 days of delivery, following these steps:

1. Please contact Venus Walks Client Relations by visiting the Contact Us page and submitting an enquiry to ensure your return is in accordance with all conditions and to receive a Return Authorization Number. Returns cannot be processed without a Return Authorization Number.

2. Please complete the Return & Exchange Form, including your contact details and the Return Authorization Number.

3. Secure the Venus Walks jewelry you wish to return in its original packaging with the completed Return & Exchange Form.

4. Using the enclosed prepaid insured FedEx label, return the package to the address provided.

5. Deliver the package to a FedEx drop off location or arrange a pick up with FedEx by calling 1-800-Go-FedEx, 1-800-463-3339, or by visiting www.FedEx.com. Please note that your prepaid FedEx shipping label is automatically insured by Venus Walks. No additional steps are required.

Please note, certain items may be excluded from our return policy due to hygiene reasons or other specific circumstances. These exclusions will be clearly indicated at the time of purchase. Please consult the original product's listing for a note regarding the items ineligibility.

Upon receipt and inspection of the returned item(s), we will process your refund for the full retail amount of your item. Refunds will be issued in the same form of payment as the original purchase. Please note that it may take up to 5 business days for the funds to be reflected in your account. If you receive a damaged, defective, or incorrect item, please notify us within 7 days of receiving the product. We will arrange for a replacement or provide instructions for returning the item, including any applicable shipping costs. Our return policy applies to purchases made online and excludes the following product categories: Joint Holders and Sale items.

We do not currently offer an exchange service. If you would like to exchange an item, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our returns policy. For any further inquiries or assistance regarding returns, please contact our dedicated Client Relations team by submitting an enquiry through our Contact Us page. We are committed to ensuring your satisfaction and will walk you through the return process.